New Patient Portal FAQ

Armadillo

[Updated 06/14/2021] PLEASE READ: We switched to a new patient portal as of December 2020. Please note that the new portal may not display all previous information/forms. All immunizations and growth charts can be printed from the new portal. For help with registration or navigating the new portal, please view this short Youtube video.

We are expecting a high volume of calls/emails and we kindly ask for your patience as we work on linking previous information and registering all patients/parents. Thank you!

Received a registration email?

Please follow the directions in the email to set up your new portal account. Refer to this document for assistance: Request A PIN and Complete Registration Quick Reference Guide

I see two profiles for my child, what happened?

The parent profile is always the first circle on the left. If you see two profiles for one child, you may have entered your child’s information instead of your own when setting up your account. To edit the name, click on the leftmost profile, then go to My Chart, Summary, and then edit the Demographics section.

Where can I find forms that have been uploaded?

Select your child’s profile (shown as a circle in the top right corner with a first name initial) > My Chart > Documents

When I click on the form, it says “Document not found.”

Please refresh your page and try again in a few minutes. The file may be large and need some time to fully upload into your portal.

I only see the first page for my child’s form. Where are the rest?

Please send us an email and we will reupload your forms as a PDF.

Where can I find my Covid test results?

The results are not automatically uploaded to the portal. You may download them directly from the labs here.

How do I add my other children to the account?

Click on “My Account” in the top right corner and select “Add Child/Dependent.” You will be prompted to enter your other child’s PIN, which can be retrieved from any additional registration emails that were sent! Each child has their own unique PIN. If you need a PIN, please send us an email.

I have multiple children, but only received one registration email/PIN

Please DO NOT create a new account for your other child(ren). Send an email to info@heightspediatrics with your name, DOB, email, and cell phone number. Please list the missing child(ren)’s name and DOB. We will send you a unique PIN number per child that you may add to your existing account. Once you receive the PIN, please log in and follow step 5 from here.

Do I need to remember the PIN? What is the PIN used for?

You don’t need to remember the PINs. Once you register your child’s PIN, the account links to their medical chart. Therefore, if you have two kids, you should have two PINs because all patients have different PINs.

My child is a patient, but I have not received a registration email

Please DO NOT create your own accounts. Send an email to info@heightspediatrics with your name, DOB, email, and cell phone number and your child(ren)’s name and DOB. We will send you a registration email with a unique PIN number per child.

I am a Patient Over 18, how do I log in?

Please DO NOT create your own accounts. Send an email to info@heightspediatrics with your name, DOB, email, and cell phone number and we will send you a registration email with a PIN number.

What is the patient portal used for?

Please refer to this page for more information!

Is there an app for the new portal?

Yes, the “PatientPORTAL by Intelichart” app will allow you to: send secure messages, check upcoming appointments, check lab results (feature still pending), and view medications (feature still pending). To access new forms and other information, please log in through the patient portal website (link above). If you are currently on a computer, scan this QR code with your phone to download the app. If you are currently on a mobile device, you may download the apps here: IOS | Android