In the next few days you should be receiving an email with a PIN number that you will be able to use to register for your new portal account. You will need to download an app - please use the following link that contains a QR code that will take you directly to the download page: Patient Portal App - QR Code to Download

Here is the link for instructions on how to proceed: Request A PIN and Complete Registration - Quick Reference Guide

Please remember that unless you re-register, you will not be able to access any of your information or questionnaires.

If you have any troubles with the transition or questions, please do not hesitate to contact our office by email: info@heightspediatrics.com. Thank you for being patient as you can imagine this will be somewhat of an overwhelming task for us.

REMINDER- FLU SHOTS ARE STILL AVAILABLE

We are now immunizing adults as we secured more flu shot doses! Call our office to schedule a visit.

Warmest Regards,
Your Team at Heights Pediatrics

We offer the Covid PCR test (the gold standard testing option for screening and asymptomatic patients) with a turn around time of 12-24h. Typically, you will receive the results the morning following the test. 

We offer the Rapid Antigen Covid Test (results in 15 min) for all actively symptomatic children. Remember: if you go to urgent care centers and take a rapid test while you are asymptomatic, it is inaccurate and you may receive a false negative.

We are still offering the Covid antibody test.

 

FAMILY OR POD/DAYCARE TESTING

We have developed a new program to help daycare centers and educational pods stay open and ensure student safety! This service can be utilized by individual families as well. 

We will come to your daycare, pod or home on a regular basis (weekly or every other week) and test whomever would like a test. We will report the results to you by the following day.

This way, you can get tested in your house or school without waiting in lines that often occur outside of busy testing centers. Please let us know if you are interested in hearing more about this service and how to sign up. Feel free to email us with any questions that you might have. 

GET TESTED BEFORE THANKSGIVING

We highly recommend that everybody should be tested before you go and see your families over Thanksgiving. Remember that large gatherings are discouraged due to the high risk of transmission, but testing is one of the best ways to protect the loved ones you will be visiting. We can test the whole family in the office before you travel!

In case you are curious to see how Covid tests work, here is a really helpful link: How do the tests for coronavirus work?

WHEN TO GET TESTED AFTER EXPOSURE

This seems to be a very common question these days. The answer is not always clear and depends on many different factors. 

Generally, you can become positive any day during 14 days after exposure. We know that the majority of people will become positive by day 5 after exposure. We feel that you do not need to run to City MD at night after you heard that you were exposed. Testing on day 5 is likely one of the safest ways to do it. 

If you have any questions about it please feel free to discuss it with the doctors.


Warmest Regards,
Your Team at Heights Pediatrics

Please note that New York’s travel quarantine rules have changed. Governor Cuomo just ended the quarantine requirement that has been in place and instead, people who are traveling into New York need to show proof of a negative test 3 days prior to entering the state and 3 days after arrival. Let’s briefly review the testing options that we currently offer:

TESTING FOR COVID

1. Rapid Covid antigen testing (~15 min) for any symptomatic child. Please note that this test is not accurate for asymptomatic individuals.
2. A PCR test for all asymptomatic patients (and parents). The turnaround time for this test is estimated to be 12 hrs (we have partnered with a new lab and we are testing their return time). Otherwise, the orders from the lab that we have been using since the spring have a return time of about 2-5 days. This is the test you need for any travel and also clearance for attending school.
3. Antibody testing. This test shows if you have had a Covid infection more than 4-6 weeks prior to testing. As far as we know, there is no proof of long lasting immunity from Covid.

We offer testing daily-- please call and schedule an appointment. There is no need to take your family to urgent care centers and then come to us afterwards- we are trying to decrease the exposure to Covid that our patients have.

SCHEDULE YOUR CHECK-UPS AND FLU SHOTS

Please make sure that you schedule your family’s check ups. It is important that everyone has all of their immunizations up to date.

Please keep in mind that our supply of flu shots is very low and will eventually run out-- please schedule your children’s flu shot as soon as you can before the window closes! Because we are low on supply, we are reserving the remaining flu vaccines for children only. We will no longer offer immunizations to parents, but we encourage them to receive this vaccination elsewhere.

NEW PORTAL

We are revamping our patient portal and will be switching over to a new portal. In order to keep improving your experience with the patient portal, all patients will unfortunately have to re-register. This process will be easy and it should be a smooth transition onto the new portal. Please keep an eye out for an email going out soon with directions on how to download the new portal app. After that, all parents will get a PIN number with instructions on how to re-register. The new portal will have a lot of new and very cool features to improve user experience, so please re-register once you receive the email so that we can hit the ground running!

Warmest Regards,

Your Team at Heights Pediatrics

 

COVID TESTING UPDATES

On the other hand, here at Heights Pediatrics we are getting ready for accommodating a larger number of sick children (which is likely to increase after schools open again). We are one of very few pediatric offices in the city that have acquired the rapid Covid test. Following the protocol put forth by the manufacturer, we will be reserving the rapid test for children that are actively sick with symptoms consistent with a covid infection. Please note that these tests will be reserved for patients of Heights Pediatrics only. For symptom-free children that will need to be cleared to go back to school, regular Covid swabs will be used. For patients and parents of patients, we are continuing to offer both antibody tests and elective Covid tests as before. 

OFFICE SAFETY

Our “your room is ready” notification system is up and functional (please be patient with it- we are still working out the kinks)- and we will continue to use it as we think it is the most effective way to eliminate use of our waiting room to promote social distancing for our patients.

We are devoted to safety now more than ever. We are continuing with the separation of sick and well patients- that may prove to be inconvenient for some but it will be very important going forward. The sick patients will be seen in the very beginning and the end of each day. The middle of the day will be reserved for whole office cleaning and then well patients.

FLU SHOT SEASON

The last and very important thing- as fall approaches so does FLU SHOT SEASON. Our flu shots have been promised to arrive next week. Like every year, we are organizing multiple flu shot clinics both on the weekend and weekdays. We are offering flu shots only (injectable), as the nasal preparations have historically had troubles with efficacy. Please call our office to schedule an appointment for the whole family.

Warmest Regards,

Your Team at Heights Pediatrics

 

As a result of the low infection rate in New York City, our governor has allowed schools to reopen. But, to go back to school or not to go back? Is it safe? This is probably the question that we get most frequently right now. We think that this is a very personal decision that depends on many factors. Families should assume that if they send their children to school that there is a realistic chance that children will be exposed to the virus. We then need to think about who our children will be interacting with-- are there grandparents or immunocompromised individuals in their lives? Are their parents healthy or do they have predisposed conditions that make them high risk? Did the kids do well with remote learning or did they struggle with it? Are they younger or older? How is their self motivation?

In other words, this is no simple decision. The good news is that there are indicators that multiple vaccine trials are progressing and there is a chance that the vaccine may be coming next year. If you have any concerns about returning to school, please feel free to give us a call.

No matter what your decision is, we still need to continue to stay safe- wear a mask and wash your hands. We hope that you can find these following articles helpful:

• https://www.cnn.com/2020/08/03/health/fda-hand-sanitizers-list-expands-trnd/index.html
• https://www.cnn.com/2020/08/08/us/duke-university-face-mask-test-trnd/index.html

As far as Heights Pediatrics goes- all is well! We are happy to be seeing many of our patients and we continue to make improvements. We will continue separating sick and well visits for the foreseeable future because we consider this to be the most important and effective safety measure. We also encourage all of you to consider our telemedicine services whenever appropriate. Not all services that we provide require a trip to the office. Telemedicine is convenient and lowers your risk of exposure while traveling to and from the office.

On a side note, Heights Pediatrics is preparing to announce some very exciting news but we cannot reveal it until all is final (which we hope is very soon)! Keep your eyes out for an announcement about this in the near future. In the meantime, thank you all for your continued support during this time and we hope to be seeing more of you soon! Stay happy, healthy, and well.

Warmest Regards,

Your Team at Heights Pediatrics

Also, please avoid large gatherings! We can all enjoy dining out “al fresco” but will have to wait for indoor dining. The more disciplined we are, the more likely it is that our children will be able to return to school in September- as we all know, that should be our collective goal.

We are enjoying seeing many of you in the office. The Telemedicine visits continue to be an excellent alternative for the families outside of New York City. We continue to offer all of our families both the antibody test and antigen test (you may need it before you travel). Our schedule has changed slightly and both doctors are now back to seeing well visits as well as sick visits. We are continuing with rigorous cleaning of the exam rooms and reception area and we are very successful with maintaining social distancing in the office. Please bear with us while we perfect our “room is ready “ notification system, it is new for us.

We would like to believe that school will reopen in September and with that, everyone will need an updated check up- please call the office and schedule your appointment as we will likely get quite overwhelmed at the end of August!

Enjoy your 4th of July weekend,
The staff at Heights Pediatrics  

We continue to offer testing for Covid-19 (both antibody and antigen) to anyone who may need it. You should consider getting tested after you may have been exposed, before travel and any other situation that may require it- even if you don't have any symptoms.

As for our practice, all is well with us and the staff. We are working on a lot of exciting new changes and we will let you know about them as soon as they will be finalized.

We would like to ask our patients to help us improve our workflow so that we can keep everybody safe. Please show up on time for your appointment- if you are late (or extremely early) it makes it difficult for us to assure social distancing in the office. We may need to ask you to reschedule if you are significantly late and the appointment after yours is already in the office. Also, please FILL OUT YOUR QUESTIONNAIRES before your appointment. These must be completed before your visit can begin. Doing so ahead of time will significantly decrease the amount of time you spend in the office.

Enjoy the beautiful weather, wear a mask and remember to practice social distancing!
Your team at HP

As far as our practice goes, we are very happy to be seeing a lot of patients in the office! We are all healthy and happy to be working. In our ongoing efforts to keep our patients and employees safe, we will be implementing some changes in our office to allow for better social distancing and decreased time spent in the office. We will be trying out a reservation confirmation system (just like in restaurants). We’ll text you when your exam room is ready so we completely eliminate waiting room time. We will ask for your cooperation and your feedback to create a system that works for everyone. Also, we’ll be asking for your credit card at the time of the appointment (to charge for copays) to eliminate face to face interactions at the reception desk.

The staff is going to be downloading school forms to your children’s portal automatically after their check up. It is our attempt to streamline the process and eliminate multiple calls. The forms should be on your portal in about 1 week after the check up.

Please let us know if you have any comments, questions, or suggestions.

Stay safe and we hope to see you soon,
Your team at Heights Pediatrics

As conversations about race with your children can be difficult, here is a resource that is helpful for having that important conversation: “Your Kids Aren’t Too Young to Talk About Race.”

Governor Cuomo has also allowed summer day camps to open. We get a lot of questions from parents about the safety of these day camps. The answer is not yet clear and may vary depending on how many coronavirus cases we see in the community. The short answer is- any group activity can put your children at risk of contracting coronavirus. On the other hand- the continuously lowering incidence rate of coronavirus lowers the risk and so if there are no high risk members within your family, it may be OK to send your child to day camps. It is a very individual (and difficult) decision from family to family.

Please let us know if you have any comments, questions, or suggestions. Stay safe and we hope to see you soon,
Your team at Heights Pediatrics

Heights Pediatrics is actively rethinking the functionality of our office for the future-- as a precaution, we are having our receptionists work from home for as long as possible. We are trying to keep our technology up to speed-- if you get the answering machine when you call, please leave a message! We will call you back.

The antibody testing is going strong. Please call our office and schedule an appointment if you are interested in knowing if you were exposed to the Coronavirus. Please remember that we are still not sure if the positive antibody test guarantees immunity to the disease. If your test results come back positive, please remember that it does not exempt you from CDC guidelines. All that the test can tell us is whether you have been exposed to the virus or not. We should all continue to practice social distancing and wear masks.

Let's make the best of it, let’s barbecue (without any guests) and enjoy the start of summer! Stay well.
Heights Pediatrics

With that - at Heights Pediatrics we will continue to offer telemedicine services and in office visits. Office visits operate with a reduced schedule that allows for social distancing in the office. Also, our staff will remain divided into 2 teams (well team and sick team) so that we minimize the chance of infection in the office via staff. We have opened our schedule through the end of August and we strongly encourage everyone to make their well visit appointments soon, as we expect to be very busy in August.

We are also following the news about a new condition primarily affecting young children that may be related to COVID-19. So far, it seems that the condition is quite rare and if caught early, is treatable. If your child has a very high fever (a fever is a temperature of more than 100.4ºF) for longer than 48 hrs, please contact our office and we will be happy to discuss what your next steps are.

We continue to be very optimistic and really appreciate your continued support. We are so incredibly grateful for all of our patients and their families. We are here for you!

With Love,
Your team at Heights Pediatrics

Our office remains open, as many of you know. You may have read the article in the New York Times that warns about a dangerous decrease in vaccination rates during recent times. This article completely expresses our sentiment and stands by our values. We recommend taking a look at it if you’d like to learn about changing trends in vaccination rates due to the pandemic.

We are open for well visits at different times than sick visits. We have a different set of staff members seeing sick patients vs. well patients so that we absolutely minimize a possibility of exposure. We strongly encourage all of our patients not to delay their check ups! For the many of you who have left the city, we do offer telemedicine visits. Home visits have recently become another option that we offer and truly enjoy.

Telemedicine is, as always, an option for any other issues like allergies, asthma follow ups and acute issues that may arise.

As of the week of May 11th, we will be running a serology clinic for all of you who are interested in knowing if you have had the virus or not. This is the antibody test that has recently been made available. We will be offering this test both to parents and children! Bloodwork is taken with results in 2-3 days. We all have to keep in mind that the information this test provides is limited and at this point still does not guarantee long term immunity.

Stay safe and thank you for your continuous support!
Your team at Heights Pediatrics

Heights Pediatrics is open daily for sick visits during the morning. These visits are for urgent appointments that cannot be handled via Telemedicine. We are also open for check-ups in the office. The well visits are conducted at different times from sick visits. We have divided our office into 2 teams- 1 team for sick visits and 1 team for well visits. The well team has been isolating and has not seen any sick patients for about a month. The well visits are also conducted at different times from sick visits.

We strongly recommend families that are around and due for a check-up to call the office and schedule as soon as possible. We expect to be overwhelmingly busy with check ups in the summer as many families will be getting back from extended stays outside of NYC.

We are also offering home visits if you do not wish to come to the office. These are for well visits only. Please call the office and the staff will help you schedule a visit that is appropriate for you. We now offer these visits even for children who are not clients of Heights Pediatrics.

If you have left the city for an extended period, you can schedule telemedicine check-ups - only parts of the visit can be done on line so you will need to come to the office upon return to New York for a quick exam and immunizations.

And please don’t forget - we are always available for any questions or concerns you may have via Telemedicine.

Stay positive and enjoy the spring,
Staff at Heights Pediatrics

To minimize exposure, we have separated our staff into two groups, with each group taking care of either well visits or sick visits. We will be seeing well visits at separate times from sick visits as well.

We will be contacting all patients that are due to be seen next week to try and accommodate and/or reschedule you. We will prioritize check ups at 2 months and 4 months, and will reschedule all other check ups based on availability. Also, home visits for well check ups are an option in Brownstone Brooklyn (or within 5 miles of the office). We are unable to travel further at this point.

We will continue sick visits both in the office and through Telemedicine - please call us and we will direct you to the appropriate service. Remember- no question is too small and the majority of visits are covered by your insurance!

As times are hard, we are also thinking of starting a support group (via Zoom) for both parents and children, working with psychologist Irena Kenny LCAT and one of our doctors. This group would be focused on easing anxiety towards the current situation, as well as offering a place to talk. If you would be interested, please let us know.

We will send another update on our practice next week. Please stay safe, follow social distancing orders, and have as much fun as possible!

- Dr. Maidana, Dr. Silverblatt, and staff at Heights Pediatrics

Until further notice, we will be opened for sick visits only Monday - Friday from 10am to 1pm. We will reschedule all check ups to Evisit check ups (which will follow an office visit for height, weight and shots when the situation calms down). All non essential visits will be done via Evisit from 10-4 daily. We will be available via phone for urgent matters 24 hour a day as always. During those times we may be able to do telemedicine visits at the discretion of a physician as well.

Please do not hesitate to contact us should you have any question or concern. 

We wish you all well!
Sincerely your staff at Heights Pediatrics

As of Tuesday 3/17 we will institute a system of separating the well visits and sick visits. We will be seeing the sick visits daily from 8-11 am and 4-7 pm. We will see well visits between 11am - 1pm and 2- 3:30 pm.

For patients who do not live within walking distance to the office we are offering check ups via telemedicine. These visits would have to be split in 2 parts- telemedicine check up during your regularly scheduled time (we will send you a link to your phone) and provide all the counseling needed, and then later when conditions settle you would have to come in for quick measurements, exam and shots if needed. We will start calling patients to reschedule their visits to fit them into this schedule as early as possible.

We will be diligently cleaning the office in between the sessions to prevent any contamination. To protect your fellow patients and our staff, we will ask all our patients with fever and upper respiratory symptoms to call us when they are in front of our office so they can be handed a mask. We also want to inform families that some visits can be done via our telemedicine service. It is really simple. After you call and schedule an appointment we can forward you a link and simply connect via facetime.

Currently we are not planning to close the office unless the Department of Health requires us otherwise. Up to date, we have not seen any positive cases of Coronavirus in our office. As far as testing goes - we have a very limited amount of tests that we reserve for our sickest and most vulnerable patients. That situation is likely to change very quickly and we will keep you informed of any changes.

Please follow us on our Facebook page where we will be posting our most recent updates. If you have any questions do not hesitate to call us.

Moreno & Silverblatt

Although we have absolutely no indication that this will be necessary, we would like to share our contingency plans with you in case of a mandatory physical closure of our facility. We will continue to schedule patients as usual. If you have a check-up on a day that we are not open, we will send you a link for an e-visit (this will be a text message at the time of your appointment). In such a case, we will do all of the counseling and education online, which takes up 80% of a normal check-up. Subsequently, we will schedule a follow-up in-person visit to do the full exam, metrics, and immunizations. If your appointment was for a sick visit, you will also receive the text message for an e-visit, and we will decide together what is the most appropriate next step.

You should always feel free to reach out to us with any doubts or questions by calling (718) 858-4924. Our thoughts are with you during these trying times.

Best regards,
Dr. B Maidana and Dr. K Silverblatt

Symptoms of Novel Coronavirus are fever, cough, shortness of breath, body aches, fatigue, sore throat, headaches, diarrhea. And, if these sound familiar it’s because this is just another viral infection. Please CALL US if anyone in your family has symptoms.    As with any other viral syndrome, you need to maintain all common-sense health and wellness practices, as well as take all regular precautions to prevent transmission of viruses.    As has always been our practice, we thoroughly clean and disinfect all surfaces before and after each patient is seen. Our staff wash their hands with soap and water throughout the day, before and after each patient encounter.    It is our policy that families must notify us if their child has any communicable disease, which we communicate to both staff and DOH accordingly. In the event of a case of COVID-19 within the community, protocol would go far beyond including a prior call for triage before determining that a visit to the office is the next best step.   Here are a few additional resources that may be helpful as this situation continues to develop:  

• The DOHMH just released this letter addressing the current status and relevance to New Yorkers, along with this FAQ sheet to guide you further.

 

• Though published several weeks ago, this article provides helpful points for talking with school-age children, particularly given the increased media attention they are likely aware of. While it is understandable that adults may be concerned, keep in mind the importance of modeling calm conversation regarding the situation with your children.

  

• Amid the latest developments related to this outbreak, we believe in the importance of refraining from xenophobic rhetoric. The National Association for the Education of Young Children recently published this article warning against possible fear and misinformation specifically targeting individuals of Asian descent.

 

• For parents of young children, we ask that you refrain from having conversations in front of your children that may cause unnecessary worry or concern.  

  Again, the health and safety of your children and all members of our community continues to be our top priority. As this situation progresses, we are committed to both monitoring new developments as they emerge and keeping you informed in a clear and timely manner.   We are deeply grateful for your partnership in keeping our community safe, and wishing only the best of health to you and your family.   How to protect your family:

• WASH YOUR HANDS regularly with soap and water for at least 20 secs
• Keep your kids away from others who are sick and keep them home if they are sick
• Teach the kids to cough and sneeze into their arm or elbow, not their hands
• Clean and disinfect household objects and surfaces in your home
• Avoid travel to China, Italy, South Korean, Iran.

Please refer to our facebook page for the most updated articles.   Follow us on Instagram at https://www.instagram.com/heightspediatrics/