IMPORTANT INFO FOR ALL FAMILIES/INDIVIDUALS GETTING TESTED BY US
After scheduling your appointments, we will send the following information. This is a heads-up to all families, so that you are aware of what we need
prior to your appointment.
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Lab Selection
When we send the samples there are different labs to choose from. The traditional ones such as Labcorp, Quest, LIJ/Northshore, etc. have a longer and very variable turnaround time due to the higher volume they receive (3 to 7 days). This is why we have found smaller labs with turnaround times that are shorter (about 3 to 4 days when samples are sent Monday to Thursday). The variability depends on the volume of samples the city produces in a given day.
In order to facilitate the testing and billing process, when you come Monday, Tuesday, Wednesday, Thursday we will be using the smaller labs such as BDL, unless you tell us otherwise. On Friday we will be sending specimens to LIJ/Northwell (You can consult with your insurance directly and verify in network coverage. As far as we have been informed, all COVID tests done under medical necessity are covered by all labs, but it is unclear what the coverage is when doing it as a choice).
Checking Your Results
For BDL (Bio Diagnostics Labs) Lab: Each family being tested will receive a link to BDL. With this link, you will be able to populate the information the lab will need to bill your insurance appropriately and they will also be able to send your results directly to you in real time (as soon as we receive them).
For LENCO, LIJ/Northshore, LabCorp, or Quest Labs: Our office will notify you via phone call (which will add about 24 hours to your waiting time) and if you desire you can go to the particular lab’s website and retrieve your results. Click here for the links:
Laboratory Patient Portals. These labs will not automatically send your results.
As a policy of Heights Pediatrics, we will be happy to discuss positive results and next steps with each affected individual with a telemedicine visit.
What We Need From You
Please complete and send us the following items
at least 48 hours before the appointment for each person receiving the test:
1. Covid-19 SWAB Testing Consent Form (will be attached in email sent to you after scheduling) - please complete ALL sections
2. Photos of the front & back of your insurance card(s) - we need these for documentation
3. If you choose BDL Lab, please register for each person in the link (that will be provided) in addition to completing #1 & 2.
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NEW PATIENT PORTAL
Regarding the new Patient Portal, please refer to our
Portal FAQ page if you have any difficulty registering or navigating!
Thank you for the opportunity to help!
Your Team at Heights Pediatrics