Temporary Office Closure (12/20 – 12/24)
December 19, 2021IMPORTANT - PLEASE READ ALL
Dear Heights Pediatrics families: We hope that you and your families are staying safe. For those who tested positive this past week, we wish a speedy recovery. Please let us know if there are any questions or concerns, we are always available.
Unfortunately, we have to announce the urgent (but temporary) closure of our office. There has been a severe spike of COVID-19 in the city and we have a few employees who have tested positive. As far as we can tell, there was no significant exposure that has occurred to our patients because we have strict and effective PPE precautions.
WE WILL BE CLOSED FOR OFFICE VISITS THIS WEEK (DEC 20th - DEC 24th):
After that, we will reevaluate the situation. Dr. Silverblatt (who has not been in the office in the past week and has no exposure) will be in the office alone, seeing newborns and urgent visits that can’t wait.
We will also honor all existing immunization and booster appointments, so there is no need to reschedule those. All other visits (except well visits) will be done via telemedicine- available at all office hour times.
THERE WILL BE NO COVID-19 TESTING THIS WEEK:
We are cancelling all COVID-19 testing appointments this week. Please look for alternative testing sites using the resources provided below:
We apologize for any inconvenience, but we feel that this is the right thing to do to keep our staff and our valued patients safe.
If you have an appointment this week for something other than vaccines, please do not call us to move your appointment. Our staff will reach out to you throughout the week to reschedule your visits.
Please be patient with our staff while rescheduling your appointments- remember that they are there to help you, but because we are short-staffed, rescheduling options may be limited. We will work with you to ensure that you are seen in a timely fashion.
All the best and stay safe,
Your team at Heights Pediatrics
November 17, 2021Dear Heights Pediatrics families,
We hope that all of you are well and staying safe.
Unfortunately, last weekend, Dr. B suffered an injury to her ankle and will be away from office duties for a while. On the other hand, she is feeling better and is expected to recover fully. We wish her a speedy and easy recovery!
In the meanwhile, Dr. Silverblatt and Dr. Batool will continue to see patients as needed. Please be patient with our staff as they will be trying to reschedule Dr. B’s appointments. We will also be changing our hours slightly to accommodate all appointments needed.
We will keep you informed.
Your staff at Heights Pediatrics
Emblem Health Notice
October 6, 2021To our families with Emblem Health insurance:
If you recently received a letter from Emblem Health stating that Dr. Katerina Silverblatt is no longer in network, please disregard the letter.
Due to this situation, we are currently unable to generate referrals under Emblem Health / HIP. If you have any upcoming appointments with specialists, please reschedule them for about 2-3 weeks from now.
Your Team at Heights Pediatrics
- Do not worry - Dr. Silverblatt is still IN-NETWORK and your child will still be covered.
- The insurance made a mistake and they are actively working on this matter.
Heights Pediatrics + Phreesia Intro
September 24, 2021
Dear Heights Pediatrics families,
We are excited to announce that we are working with Phreesia, a patient intake software, to streamline your visits and make them as contactless as possible.
QUICK | SIMPLE | SECURE
By completing your mobile check-in before your visit, you can complete required forms and surveys ahead of time, minimizing the time spent in the office. Please be sure to complete the entire check-in or your responses will not save. If you need us to resend the check-in link, please let us know.
Haven’t completed Mobile Check-in before?
Here is what to expect:
Prior to your appointment, you will receive a text message and/or an email prompting you to confirm your appointment and check in
- Text messages will contain a link that will automatically take you to your mobile check-in, once you have confirmed your appointment
- Emails will have options to confirm, cancel or reschedule your appointment, and will take you to your mobile check-in once you confirm
Once you have opened your mobile check-in, you will be prompted to verify the patient's identity by answering a few security questions
The first time you do a mobile check-in, it will ask for full demographics and additional information. After that, your answers will be saved for next visits.
- This ensures that all information entered is private and secure
You can also sign office policies and consents, if needed, and make a payment if a balance or copay is due. Let us know if you have any questions!
Your Team at Heights Pediatrics
May 11, 2021CORONAVIRUS UPDATE | THE COVID VACCINE IS NOW APPROVED FOR CHILDREN 12 TO 15! Most of you have heard the great news about the approval of the Pfizer vaccine for children 12 years and up. Children aged 5-11 are on track to be approved in September of this year and younger children will follow shortly after that. The CDC still needs to give a recommendation but after that we can start immunizing.
As we promised, we are working on obtaining more vaccine doses as soon as possible. Heights Pediatrics has already been approved as a vaccination site and we are just waiting for shipment confirmation of the doses. After Dr. B’s hard work (she spent 3 hours last Friday at the Department of Health making sure that everything is OK-- and we thank her greatly!!), we are confident that the vaccine is coming either next week or shortly after that.
We will be vaccinating patients of our practice first and then we will open the vaccination to all interested families in the community outside of our practice. We will organize special hours for vaccinations- early mornings, late nights and weekends. In time, we are confident that we will have enough vaccines for everyone.
Please be sure that our patient community will be the first to know once we get more information. We understand that this is exciting news, but please try not to call our office at the moment as we do not have any more information outside of what we have included in this letter. This is still developing and we are actively working on setting everything up. We will send an update with more information as soon as we have the shipment information.
Thank you for your patience and we hope that you will all join us in fighting this pandemic.
Your team at Heights Pediatrics
May 3, 2021CORONAVIRUS UPDATE | We hope that all of you are doing well! It has been a while since our last letter (we apologize for the brief silence, it has been a little bit busy) but a lot has changed since!
We are very happy about Spring coming (pictured above are Dr. Silverblatt’s favorite Lilacs!), most kids going back to school, and New York City slowly reopening. The restrictions are slowly being relaxed- but we still need to remain careful and vigilant. Here is an interesting perspective on masks:
• The NY TImes - Mask On or Mask Off? Life Is Getting Back to Normal, and We're Rusty
Heights Pediatrics has some very exciting news as well.
THE COVID-19 VACCINE IS HERE
As of next week, we are getting our first shipment of the Moderna vaccine. We will be offering vaccines to everyone-- not just patients of Heights Pediatrics. This will require an appointment. Moderna is approved for people 18 years and older. We are actively working on getting the Pfizer vaccine as well (which is approved for children as young as 16 year of age). Please help us spread the word about vaccine appointments and get the whole city immunized! Individuals that are interested should just call our office for an appointment. We will be able to vaccinate people in their cars as well, so no need to come into our office.
We get a lot of questions about the availability of vaccines for children:
• CNBC - BioNTech Expects Covid Vaccine Data on Kids 5 to 11 as Early as End of Summer
We hope this will be true- rest assured that we will have the vaccines for children as soon as they become available.
For those interested here is an interesting link about how the vaccines are made:
• The NY Times - How Pfizer Makes Its Covid-19 Vaccine
And now for some very exciting news- Heights Pediatrics is expanding!
MEET DR. SARA BATOOL
We are very excited to welcome Dr. Batool to our practice. Dr. Batool grew up in New York City and completed her residency at the Upstate Golisano Children’s Hospital in Syracuse. Dr. Batool is very excited to meet all of our patients and become part of the Heights Pediatrics team. She will be starting on June 1st, and you can already schedule an appointment with her!
NEW OFFICE UPDATE
Lastly, I cannot forget to share the progress on our new location! Work is still ongoing and without any major issues, we should be moving during the month of June.
Your team at Heights Pediatrics
March 22, 2021CORONAVIRUS UPDATE | It’s nice outside— sunny, warm, with spring knocking on the door. Hope is in the air as the vaccination program successfully proceeds, with almost 25% of New Yorkers receiving at least the first dose of the vaccine.
First, I want to thank all our patients that contributed to our donation drive for a family that was struck by a sudden disaster. The amount of donations were overwhelming and within 20 minutes we actually had to stop the collection! The family was able to choose whatever they needed and the rest was donated to charity. We’re so thankful to have such a caring community that steps up to the plate to help when somebody is in need. Thank you again!!!
Here is another example of help that was very impressive to us and may bring a smile to your face:
• The Wall Street Journal - Stuyvesant Students Tutor New York City Children Amid COVID-19 Pandemic
Please share with your high schoolers- there is nothing better for our mental health than doing something good for others!
Talking about mental health, here is an article that is very concerning and reflects what we have been seeing in our office.
• Time - Insurance Claim Data Show How Much Teen Mental Health Has Suffered During the U.S. COVID-19 Pandemic
Please do not delay getting help for kids that are showing signs of mental health issues. An ounce of prevention is worth a pound of treatment. You may always call our office for a list of resources.
Here is another insightful article:
• The Wall Street Journal - For Better Health During the Pandemic, Is Two Hours Outdoors the New 10,000 Steps?
We are happy to hear that schools are reopening and we hope that the majority of kids will be able to return to in person education. See the article below, classrooms are looking like a safe place to be.
• NBC New York - Study Finds Strong Evidence of Low COVID Transmission in NYC Schools
• CDC - Operating Schools During COVID-19: CDC's Considerations
Lastly, we want to encourage everyone who is eligible to please get the vaccine as soon as possible. With the emergence of new variants the vaccine is the best thing that we have to bring coronavirus restrictions to an end. As always- vaccine education starts early. Here is a book about the history of vaccines that both you and your child may enjoy:
• The NY Times - A Kid-Friendly Graphic Novel History of Vaccines
As for Heights Pediatrics- we are going strong and doing all we can to make it another successful year! Remember that we are always available for appointments, potentially on the same day you call, and we continue to offer Covid testing and telemedicine visits, ADHD evaluations, and much more.
Thank you all for your continued support and we hope that you enjoy the beautiful spring weather!
Your team at Heights Pediatrics
February 8, 2021CORONAVIRUS UPDATE | As we approach one year since the first case of a coronavirus infection was recorded in this country, let’s take some time to reflect on what we have achieved and what we have lost.
The tragic loss of life as a result of COVID-19 is enormous and incomparable to anything else that we have seen in recent history. We will also have to consider that the coronavirus could very well be here to stay and may just change the way we live forever. Here’s an article that explores that idea:
• The Wall Street Journal - As Covid-19 Vaccines Raise Hope, Cold Reality Dawns That Illness Is Likely Here to Stay
THINKING OF TRAVELING? HERE IS A NEW IDEA:
PARENTS VS. SCHOOL CLOSURES
The toll that school closures are taking on our families is enormous. We encourage all our parents to reach out if they need to talk or if they feel like they need help. We are always available.
• The New York Times - Three American Mothers, On The Brink
VACCINES & ELIGIBLITY
But let’s take a moment to point out the recent achievements of modern science. The speed with which we were able to develop the vaccine, which will help us to come back to some semblance of normalcy, has never been seen before. Almost the entire staff at Heights Pediatrics has been successfully immunized. We want to encourage everyone that is eligible to get vaccinated as soon as possible. As of February 15th, the eligibility for the vaccine in NYS will expand significantly - it now includes people with select medical conditions. Please refer to the link below to see if you are eligible for the vaccine.
• NYS DOH - Check Covid-19 Vaccine Eligibility
As for news from Heights Pediatrics- the construction of our new office has officially begun! We are very excited and are busy designing the new space. When the time comes, we will send out more updates.
Stay safe, continue to social distance, and we hope to see you soon!
Your team at Heights Pediatrics
January 11, 2021CORONAVIRUS UPDATE | We hope that you have all enjoyed happy and healthy holidays. We wish you a happy (and hopefully very different) New Year. We have some good news, the biggest of which is the arrival of the coronavirus vaccine. We think that this marks the beginning of a change in the course of the pandemic.
After 4 weeks of vaccinations, no major side effects were widely reported. This is very encouraging going forward with the vaccination records. A note of the reports of the few allergic reactions: they may be concerning, but rest assured the reaction is short lived and fully treatable.
Both of our doctors have already received their first dose of the vaccine, and most of our staff already have appointments to get their vaccines. We strongly encourage everyone who is eligible to get their vaccine as soon as possible. The immunization rates across the city are low so far, but hopefully will increase soon. Here are some links that you may find helpful:
That being said, we want to alert everyone that we have seen more positive cases in our office this week than any other previous weeks. Many day cares in the area had to close due to positive cases among students or teachers. The most likely cause of this spike in cases is the holidays- people traveled to see friends and family. This is completely understandable but PLEASE be careful for a bit longer. Remember to take the appropriate precautions to prevent spreading the virus to others.
We continue to provide testing with an excellent return rate and encourage everyone to make an appointment if needed. If your children develop any symptoms, please do not hesitate to call us to discuss your next steps. Here’s a helpful link to get started:
CDC - What to Do If You Are Sick
Your team at Heights Pediatrics
December 14, 2020CORONAVIRUS UPDATE | Today is a great day with a glimmer of hope as America starts vaccinating. We feel great about the vaccine and hope that it will be available to everybody soon. The doctors at Heights Pediatrics will get vaccinated as soon as possible and we encourage our adult patients and parents to do the same. Unfortunately, as of right now, there is really no word on vaccines for children under the age of 18. However, we will follow the developments and keep you informed.
Until then, masks, social distancing, and frequent testing are strategies that we will need to continue using to control the spread. Some testing labs are becoming overwhelmed and results are consequently delayed. That being said, we are thrilled to have the opportunity to perform tests with a new lab partner to avoid delays. We are also extending our COVID PCR TESTING services to members of the community that do not have serious symptoms (if you have a fever, shortness of breath, headaches, lots of cough, or diarrhea, we think you should consult your doctor directly).
IMPORTANT INFO FOR ALL FAMILIES/INDIVIDUALS GETTING TESTED BY US
After scheduling your appointments, we will send the following information. This is a heads-up to all families, so that you are aware of what we need prior to your appointment
When we send the samples there are different labs to choose from. The traditional ones such as Labcorp, Quest, LIJ/Northshore, etc. have a longer and very variable turnaround time due to the higher volume they receive (3 to 7 days). This is why we have found smaller labs with turnaround times that are shorter (about 3 to 4 days when samples are sent Monday to Thursday). The variability depends on the volume of samples the city produces in a given day.
In order to facilitate the testing and billing process, when you come Monday, Tuesday, Wednesday, Thursday we will be using the smaller labs such as BDL, unless you tell us otherwise. On Friday we will be sending specimens to LIJ/Northwell (You can consult with your insurance directly and verify in network coverage. As far as we have been informed, all COVID tests done under medical necessity are covered by all labs, but it is unclear what the coverage is when doing it as a choice).
Checking Your Results
For BDL (Bio Diagnostics Labs) Lab: Each family being tested will receive a link to BDL. With this link, you will be able to populate the information the lab will need to bill your insurance appropriately and they will also be able to send your results directly to you in real time (as soon as we receive them).
For LENCO, LIJ/Northshore, LabCorp, or Quest Labs: Our office will notify you via phone call (which will add about 24 hours to your waiting time) and if you desire you can go to the particular lab’s website and retrieve your results. Click here for the links: Laboratory Patient Portals
. These labs will not automatically send your results.
As a policy of Heights Pediatrics, we will be happy to discuss positive results and next steps with each affected individual with a telemedicine visit.
What We Need From You
Please complete and send us the following items at least 48 hours before the appointment for each person
receiving the test:
1. Covid-19 SWAB Testing Consent Form (will be attached in email sent to you after scheduling) - please complete ALL sections
2. Photos of the front & back of your insurance card(s) - we need these for documentation
3. If you choose BDL Lab, please register for each person in the link (that will be provided) in addition to completing #1 & 2.
NEW PATIENT PORTAL
Regarding the new Patient Portal, please refer to our Portal FAQ page
if you have any difficulty registering or navigating!
Thank you for the opportunity to help!
Your Team at Heights Pediatrics
Newsletter: New Patient Portal 12/3/2020
December 3, 2020We hope that everyone enjoyed their Thanksgiving break. Today’s letter will concentrate on a very important issue. Our software provider has decided to upgrade the patient portal to a product that is more patient-friendly that hopefully will resolve some of the issues that many of you have had with our current portal.
NEW PATIENT PORTAL - PLEASE READ CAREFULLY
In the next few days you should be receiving an email with a PIN number that you will be able to use to register for your new portal account. You will need to download an app - please use the following link that contains a QR code that will take you directly to the download page: Patient Portal App - QR Code to Download
Here is the link for instructions on how to proceed: Request A PIN and Complete Registration - Quick Reference Guide
Please remember that unless you re-register, you will not be able to access any of your information or questionnaires.
If you have any troubles with the transition or questions, please do not hesitate to contact our office by email: email@example.com. Thank you for being patient as you can imagine this will be somewhat of an overwhelming task for us.
REMINDER- FLU SHOTS ARE STILL AVAILABLE
We are now immunizing adults as we secured more flu shot doses! Call our office to schedule a visit.
Your Team at Heights Pediatrics
Newsletter: Special Covid Testing Edition 11/13/2020
November 13, 2020COVID-19 UPDATES | Unfortunately, as you all may know, the Covid-19 positive rates in the city are going up. But New York is not alone; the rates across the whole country are disastrous. Besides the usual precautions that we are all familiar with by now (wearing masks, social distancing and hand washing), frequent testing is an excellent tool that many people do not take advantage of as much as they should. We want to remind you of the testing options here at Heights Pediatrics:
We offer the Covid PCR test (the gold standard testing option for screening and asymptomatic patients) with a turn around time of 12-24h. Typically, you will receive the results the morning following the test.
We offer the Rapid Antigen Covid Test (results in 15 min) for all actively symptomatic children. Remember: if you go to urgent care centers and take a rapid test while you are asymptomatic, it is inaccurate and you may receive a false negative.
We are still offering the Covid antibody test.
FAMILY OR POD/DAYCARE TESTING
We have developed a new program to help daycare centers and educational pods stay open and ensure student safety! This service can be utilized by individual families as well.
We will come to your daycare, pod or home on a regular basis (weekly or every other week) and test whomever would like a test. We will report the results to you by the following day.
This way, you can get tested in your house or school without waiting in lines that often occur outside of busy testing centers. Please let us know if you are interested in hearing more about this service and how to sign up. Feel free to email us with any questions that you might have.
GET TESTED BEFORE THANKSGIVING
We highly recommend that everybody should be tested before you go and see your families over Thanksgiving. Remember that large gatherings are discouraged due to the high risk of transmission, but testing is one of the best ways to protect the loved ones you will be visiting. We can test the whole family in the office before you travel!
In case you are curious to see how Covid tests work, here is a really helpful link: How do the tests for coronavirus work?
WHEN TO GET TESTED AFTER EXPOSURE
This seems to be a very common question these days. The answer is not always clear and depends on many different factors.
Generally, you can become positive any day during 14 days after exposure. We know that the majority of people will become positive by day 5 after exposure. We feel that you do not need to run to City MD at night after you heard that you were exposed. Testing on day 5 is likely one of the safest ways to do it.
If you have any questions about it please feel free to discuss it with the doctors.
Your Team at Heights Pediatrics
November 2, 2020COVID-19 UPDATES | Happy Halloween! We hope that you all safely enjoyed your Halloween and made it spooktacular despite the circumstances. We are very happy about the continuing low numbers of infections in New York City, even after schools have reopened. Keep doing what you’re doing--it is working well and we can’t slack off now!
This next week is a very important week and we hope that everybody that is able to will get out there and vote! We encourage you to exercise your civic duty and vote for what you believe in. Polling stations are a high traffic area so please make sure to observe social distancing guidelines whenever possible and to wash your hands after leaving the polling place.
Please note that New York’s travel quarantine rules have changed. Governor Cuomo just ended the quarantine requirement that has been in place and instead, people who are traveling into New York need to show proof of a negative test 3 days prior to entering the state and 3 days after arrival. Let’s briefly review the testing options that we currently offer:
TESTING FOR COVID
- Rapid Covid antigen testing (~15 min) for any symptomatic child. Please note that this test is not accurate for asymptomatic individuals.
- A PCR test for all asymptomatic patients (and parents). The turnaround time for this test is estimated to be 12 hrs (we have partnered with a new lab and we are testing their return time). Otherwise, the orders from the lab that we have been using since the spring have a return time of about 2-5 days. This is the test you need for any travel and also clearance for attending school.
- Antibody testing. This test shows if you have had a Covid infection more than 4-6 weeks prior to testing. As far as we know, there is no proof of long lasting immunity from Covid.
We offer testing daily-- please call and schedule an appointment. There is no need to take your family to urgent care centers and then come to us afterwards- we are trying to decrease the exposure to Covid that our patients have.
SCHEDULE YOUR CHECK-UPS AND FLU SHOTS
Please make sure that you schedule your family’s check ups. It is important that everyone has all of their immunizations up to date.
Please keep in mind that our supply of flu shots is very low and will eventually run out-- please schedule your children’s flu shot as soon as you can before the window closes! Because we are low on supply, we are reserving the remaining flu vaccines for children only. We will no longer offer immunizations to parents, but we encourage them to receive this vaccination elsewhere.
We are revamping our patient portal and will be switching over to a new portal. In order to keep improving your experience with the patient portal, all patients will unfortunately have to re-register. This process will be easy and it should be a smooth transition onto the new portal. Please keep an eye out for an email going out soon with directions on how to download the new portal app. After that, all parents will get a PIN number with instructions on how to re-register. The new portal will have a lot of new and very cool features to improve user experience, so please re-register once you receive the email so that we can hit the ground running!
Your Team at Heights Pediatrics
August 31, 2020COVID-19 UPDATES | It’s hard to believe that it has been 5 months since the beginning of the shut down. It has been a very long 5 months - and for many of us a very difficult one. We sincerely hope that the Fall will bring us nothing but good news- successful school opening and an early vaccine release.
COVID TESTING UPDATES
On the other hand, here at Heights Pediatrics we are getting ready for accommodating a larger number of sick children (which is likely to increase after schools open again). We are one of very few pediatric offices in the city that have acquired the rapid Covid test. Following the protocol put forth by the manufacturer, we will be reserving the rapid test for children that are actively sick with symptoms consistent with a covid infection. Please note that these tests will be reserved for patients of Heights Pediatrics only. For symptom-free children that will need to be cleared to go back to school, regular Covid swabs will be used. For patients and parents of patients, we are continuing to offer both antibody tests and elective Covid tests as before.
Our “your room is ready” notification system is up and functional (please be patient with it- we are still working out the kinks)- and we will continue to use it as we think it is the most effective way to eliminate use of our waiting room to promote social distancing for our patients.
We are devoted to safety now more than ever. We are continuing with the separation of sick and well patients- that may prove to be inconvenient for some but it will be very important going forward. The sick patients will be seen in the very beginning and the end of each day. The middle of the day will be reserved for whole office cleaning and then well patients.
FLU SHOT SEASON
The last and very important thing- as fall approaches so does FLU SHOT SEASON. Our flu shots have been promised to arrive next week. Like every year, we are organizing multiple flu shot clinics both on the weekend and weekdays. We are offering flu shots only (injectable), as the nasal preparations have historically had troubles with efficacy. Please call our office to schedule an appointment for the whole family.
Your Team at Heights Pediatrics
August 10, 2020COVID-19 UPDATES | Hello, we’re back! We apologize for several weeks of silence but vacation time and a busy schedule took over. We are extremely lucky to have seen many of you in the office. We do not take the trust you put in us lightly and we continue to try to improve our workflow and protocols to protect both you and our staff.
Unfortunately, our country has achieved a very sad milestone this weekend-- 5,000,000 people infected and over 160,000 Americans have lost their lives. We feel sad for those who have suffered a loss in their family, but we are also very proud of all the New Yorkers that have helped keep the infection rate in New York very low.
As a result of the low infection rate in New York City, our governor has allowed schools to reopen. But, to go back to school or not to go back? Is it safe? This is probably the question that we get most frequently right now. We think that this is a very personal decision that depends on many factors. Families should assume that if they send their children to school that there is a realistic chance that children will be exposed to the virus. We then need to think about who our children will be interacting with-- are there grandparents or immunocompromised individuals in their lives? Are their parents healthy or do they have predisposed conditions that make them high risk? Did the kids do well with remote learning or did they struggle with it? Are they younger or older? How is their self motivation?
In other words, this is no simple decision. The good news is that there are indicators that multiple vaccine trials are progressing and there is a chance that the vaccine may be coming next year. If you have any concerns about returning to school, please feel free to give us a call.
No matter what your decision is, we still need to continue to stay safe- wear a mask and wash your hands. We hope that you can find these following articles helpful:
As far as Heights Pediatrics goes- all is well! We are happy to be seeing many of our patients and we continue to make improvements. We will continue separating sick and well visits for the foreseeable future because we consider this to be the most important and effective safety measure. We also encourage all of you to consider our telemedicine services whenever appropriate. Not all services that we provide require a trip to the office. Telemedicine is convenient and lowers your risk of exposure while traveling to and from the office.
On a side note, Heights Pediatrics is preparing to announce some very exciting news but we cannot reveal it until all is final (which we hope is very soon)! Keep your eyes out for an announcement about this in the near future. In the meantime, thank you all for your continued support during this time and we hope to be seeing more of you soon! Stay happy, healthy, and well.
Your Team at Heights Pediatrics
July 2, 2020COVID-19 UPDATES | We hope that all is well. We want to wish all of you a Happy 4th of July!
We would like to be optimistic, but the news from around the United States continues to be concerning. We can all continue doing our part by wearing a mask- simple and easy, but for some reason a daunting task for many. Here is an article on how to help your young child wear a mask.
Also, please avoid large gatherings! We can all enjoy dining out “al fresco” but will have to wait for indoor dining. The more disciplined we are, the more likely it is that our children will be able to return to school in September- as we all know, that should be our collective goal.
We are enjoying seeing many of you in the office. The Telemedicine visits continue to be an excellent alternative for the families outside of New York City. We continue to offer all of our families both the antibody test and antigen test (you may need it before you travel). Our schedule has changed slightly and both doctors are now back to seeing well visits as well as sick visits. We are continuing with rigorous cleaning of the exam rooms and reception area and we are very successful with maintaining social distancing in the office. Please bear with us while we perfect our “room is ready “ notification system, it is new for us.
We would like to believe that school will reopen in September and with that, everyone will need an updated check up- please call the office and schedule your appointment as we will likely get quite overwhelmed at the end of August!
Enjoy your 4th of July weekend,
The staff at Heights Pediatrics
June 19, 2020COVID-19 UPDATES | We hope that all is well and that everyone is staying healthy. Given the amount of sick visits we see (close to zero), we like to believe that our families are doing a superior job at protecting their health. Well done!
We are excited to see that New York City did well with phase 1 reopening and will be progressing into phase 2 next week. The number of Covid-19 cases and hospitalizations in the city are continuing to drop. However, the reason for this being the case is the extraordinary discipline that the majority of New Yorkers have exhibited. This discipline must be kept up during the reopening phases- the virus can and will come back if we are not careful. Here is an article that can remind us about the phases of reopening and what it all really means.
We continue to offer testing for Covid-19 (both antibody and antigen) to anyone who may need it. You should consider getting tested after you may have been exposed, before travel and any other situation that may require it- even if you don't have any symptoms.
As for our practice, all is well with us and the staff. We are working on a lot of exciting new changes and we will let you know about them as soon as they will be finalized.
We would like to ask our patients to help us improve our workflow so that we can keep everybody safe. Please show up on time for your appointment- if you are late (or extremely early) it makes it difficult for us to assure social distancing in the office. We may need to ask you to reschedule if you are significantly late and the appointment after yours is already in the office. Also, please FILL OUT YOUR QUESTIONNAIRES before your appointment. These must be completed before your visit can begin. Doing so ahead of time will significantly decrease the amount of time you spend in the office.
Enjoy the beautiful weather, wear a mask and remember to practice social distancing!
Your team at HP
June 12, 2020COVID-19 UPDATES | We are glad to continue to see all the Coronavirus numbers fall (at least in NYC). We are going to be watching how we do with reopening. Hope people will continue to be careful and keep the infection rate at bay. Governor Cuomo has allowed pools and playgrounds to open- we found an article that could be helpful in deciding if and when to go.
As we expect that schools will open in the fall (fingers crossed) we want to encourage you to call and schedule your check ups! Our availability will be limited as we need to maintain social distancing in the office- our schedule is opened through the first week of September. We will not be able to fill your school forms without a recent, up to date check up.
As far as our practice goes, we are very happy to be seeing a lot of patients in the office! We are all healthy and happy to be working. In our ongoing efforts to keep our patients and employees safe, we will be implementing some changes in our office to allow for better social distancing and decreased time spent in the office. We will be trying out a reservation confirmation system (just like in restaurants). We’ll text you when your exam room is ready so we completely eliminate waiting room time. We will ask for your cooperation and your feedback to create a system that works for everyone. Also, we’ll be asking for your credit card at the time of the appointment (to charge for copays) to eliminate face to face interactions at the reception desk.
The staff is going to be downloading school forms to your children’s portal automatically after their check up. It is our attempt to streamline the process and eliminate multiple calls. The forms should be on your portal in about 1 week after the check up.
Please let us know if you have any comments, questions, or suggestions.
Stay safe and we hope to see you soon,
Your team at Heights Pediatrics
June 8, 2020COVID-19 UPDATES | What a week! While we wholeheartedly support and encourage the protests and calls for justice, we would like to remind everyone to stay safe if you chose to demonstrate. The coronavirus is still very much a concern with large gatherings. Governor Cuomo has recommended that all protesters get tested for Covid-19 due to possible exposure. This means: facemasks at all times, washing hands, and attempts at keeping a distance. We can test our families in our office or find a testing site near you.
As conversations about race with your children can be difficult, here is a resource that is helpful for having that important conversation: “Your Kids Aren’t Too Young to Talk About Race.”
Governor Cuomo has also allowed summer day camps to open. We get a lot of questions from parents about the safety of these day camps. The answer is not yet clear and may vary depending on how many coronavirus cases we see in the community. The short answer is- any group activity can put your children at risk of contracting coronavirus. On the other hand- the continuously lowering incidence rate of coronavirus lowers the risk and so if there are no high risk members within your family, it may be OK to send your child to day camps. It is a very individual (and difficult) decision from family to family.
Please let us know if you have any comments, questions, or suggestions. Stay safe and we hope to see you soon,
Your team at Heights Pediatrics
May 25, 2020COVID-19 UPDATES | We hope that all of you are staying safe and trying to make the best of quarantine. We have seen many of you in the office and it makes us tremendously happy to see everyone smiling and taking care of their health!
Our team continues to see patients in the office and via telemedicine. We continue to keep unique times for well and sick visits with separate teams. Our social distancing in the office has been very successful. That said we ask everyone to please come on time and fill your questionnaires at home to decrease the amount of time spent in the office. All of these precautions make our office a safe place to visit. As we all heard, the well care and immunization rates continue to decline all over the country because people are hesitant to visit their primary care providers. We are determined to stray from the norm and keep all of our patients protected from all of the other diseases that have not disappeared. We encourage all of our patients to schedule their well visit appointments.
Heights Pediatrics is actively rethinking the functionality of our office for the future-- as a precaution, we are having our receptionists work from home for as long as possible. We are trying to keep our technology up to speed-- if you get the answering machine when you call, please leave a message! We will call you back.
The antibody testing is going strong. Please call our office and schedule an appointment if you are interested in knowing if you were exposed to the Coronavirus. Please remember that we are still not sure if the positive antibody test guarantees immunity to the disease. If your test results come back positive, please remember that it does not exempt you from CDC guidelines. All that the test can tell us is whether you have been exposed to the virus or not. We should all continue to practice social distancing and wear masks.
Let's make the best of it, let’s barbecue (without any guests) and enjoy the start of summer! Stay well.
May 11, 2020COVID-19 UPDATES | First of all, we would like to wish you all a belated Happy Mother’s day! We hope that everyone was able to connect with their moms remotely and celebrations in immediate families, although very different, were joyous nonetheless. With fewer numbers of COVID-19 infections and hospitalizations, we share everyone’s excitement about possible relaxations of current restrictions. However, we want to remind everyone that the virus is still very much present in New York City and that we need to continue social distancing and increased hygiene for the foreseeable future.
With that - at Heights Pediatrics we will continue to offer telemedicine services and in office visits. Office visits operate with a reduced schedule that allows for social distancing in the office. Also, our staff will remain divided into 2 teams (well team and sick team) so that we minimize the chance of infection in the office via staff. We have opened our schedule through the end of August and we strongly encourage everyone to make their well visit appointments soon, as we expect to be very busy in August.
We are also following the news about a new condition primarily affecting young children that may be related to COVID-19. So far, it seems that the condition is quite rare and if caught early, is treatable. If your child has a very high fever (a fever is a temperature of more than 100.4ºF) for longer than 48 hrs, please contact our office and we will be happy to discuss what your next steps are.
We continue to be very optimistic and really appreciate your continued support. We are so incredibly grateful for all of our patients and their families. We are here for you!
Your team at Heights Pediatrics
April 26, 2020COVID-19 UPDATES | We hope that everyone continues to stay healthy. We also hope that everyone is keeping their spirits up. There’s a lot of good news lately. Social distancing seems to be working and there is a hope that at least some businesses will be able to open after May 15th. We have also encountered a book that may help children understand current situation and that you may enjoy: The Incredible Docs Vs. Billy the Bad Virus
Our office remains open, as many of you know. You may have read the article in the New York Times that warns about a dangerous decrease in vaccination rates during recent times
. This article completely expresses our sentiment and stands by our values. We recommend taking a look at it if you’d like to learn about changing trends in vaccination rates due to the pandemic.
We are open for well visits at different times than sick visits. We have a different set of staff members seeing sick patients vs. well patients so that we absolutely minimize a possibility of exposure. We strongly encourage all of our patients not to delay their check ups! For the many of you who have left the city, we do offer telemedicine visits. Home visits have recently become another option that we offer and truly enjoy.
Telemedicine is, as always, an option for any other issues like allergies, asthma follow ups and acute issues that may arise.
As of the week of May 11th, we will be running a serology clinic for all of you who are interested in knowing if you have had the virus or not. This is the antibody test that has recently been made available. We will be offering this test both to parents and children! Bloodwork is taken with results in 2-3 days. We all have to keep in mind that the information this test provides is limited and at this point still does not guarantee long term immunity.
Stay safe and thank you for your continuous support!
Your team at Heights Pediatrics
April 17, 2020COVID-19 UPDATES | We hope that everyone is keeping safe, healthy and enjoyed their remote holidays. We are hearing that all children are getting used to the online learning and settling to their new routines. Thank you for your continuous support- everyone in the office is doing well and we are still up and running! We are frequently asked about how you can help us- we would appreciate for everyone to settle their balances if possible and schedule as many appointments as you can - Telemedicine rocks!
Heights Pediatrics is open daily for sick visits during the morning. These visits are for urgent appointments that cannot be handled via Telemedicine. We are also open for check-ups in the office. The well visits are conducted at different times from sick visits. We have divided our office into 2 teams- 1 team for sick visits and 1 team for well visits. The well team has been isolating and has not seen any sick patients for about a month. The well visits are also conducted at different times from sick visits.
We strongly recommend families that are around and due for a check-up to call the office and schedule as soon as possible. We expect to be overwhelmingly busy with check ups in the summer as many families will be getting back from extended stays outside of NYC.
We are also offering home visits if you do not wish to come to the office. These are for well visits only. Please call the office and the staff will help you schedule a visit that is appropriate for you. We now offer these visits even for children who are not clients of Heights Pediatrics.
If you have left the city for an extended period, you can schedule telemedicine check-ups - only parts of the visit can be done on line so you will need to come to the office upon return to New York for a quick exam and immunizations.
And please don’t forget - we are always available for any questions or concerns you may have via Telemedicine.
Stay positive and enjoy the spring,
Staff at Heights Pediatrics
April 3, 2020COVID-19 UPDATES | As we are approaching what will probably be the hardest week, we hope that everyone is staying safe (and sane). Hopefully, we will reach the peak soon and will be able to resume some of our daily activities. After careful consideration, we have decided to hold off on well visits (other than newborns) for another week. As of today, we will open for check ups the week of April 13th. Please understand that this date is subject to change, based on the status of the virus throughout next week. We will be monitoring this closely, and will notify you if we chose to delay well visits any further than April 13th.
To minimize exposure, we have separated our staff into two groups, with each group taking care of either well visits or sick visits. We will be seeing well visits at separate times from sick visits as well.
We will be contacting all patients that are due to be seen next week to try and accommodate and/or reschedule you. We will prioritize check ups at 2 months and 4 months, and will reschedule all other check ups based on availability. Also, home visits for well check ups are an option in Brownstone Brooklyn (or within 5 miles of the office). We are unable to travel further at this point.
We will continue sick visits both in the office and through Telemedicine - please call us and we will direct you to the appropriate service. Remember- no question is too small and the majority of visits are covered by your insurance!
As times are hard, we are also thinking of starting a support group (via Zoom) for both parents and children, working with psychologist Irena Kenny LCAT and one of our doctors. This group would be focused on easing anxiety towards the current situation, as well as offering a place to talk. If you would be interested, please let us know.
We will send another update on our practice next week. Please stay safe, follow social distancing orders, and have as much fun as possible!
- Dr. Maidana, Dr. Silverblatt, and staff at Heights Pediatrics
March 20, 2020COVID-19 UPDATES | We hope that all is well and you are staying positive. It is our belief that these changes are temporary (though hard) and we will all get through it without harm. As the recommendations and restrictions are changing, we are changing our schedule as well.
Until further notice, we will be opened for sick visits only Monday - Friday from 10am to 1pm. We will reschedule all check ups to Evisit check ups (which will follow an office visit for height, weight and shots when the situation calms down). All non essential visits will be done via Evisit from 10-4 daily. We will be available via phone for urgent matters 24 hour a day as always. During those times we may be able to do telemedicine visits at the discretion of a physician as well.
Please do not hesitate to contact us should you have any question or concern.
We wish you all well!
Sincerely your staff at Heights Pediatrics
March 16, 2020COVID-19 UPDATES | We want to let you know that our thoughts are with you in these trying times. As our families safety is our priority we would like to introduce to you our plan for the foreseeable future.
As of Tuesday 3/17 we will institute a system of separating the well visits and sick visits. We will be seeing the sick visits daily from 8-11 am and 4-7 pm. We will see well visits between 11am - 1pm and 2- 3:30 pm.
For patients who do not live within walking distance to the office we are offering check ups via telemedicine. These visits would have to be split in 2 parts- telemedicine check up during your regularly scheduled time (we will send you a link to your phone) and provide all the counseling needed, and then later when conditions settle you would have to come in for quick measurements, exam and shots if needed. We will start calling patients to reschedule their visits to fit them into this schedule as early as possible.
We will be diligently cleaning the office in between the sessions to prevent any contamination. To protect your fellow patients and our staff, we will ask all our patients with fever and upper respiratory symptoms to call us when they are in front of our office so they can be handed a mask.
We also want to inform families that some visits can be done via our telemedicine service. It is really simple. After you call and schedule an appointment we can forward you a link and simply connect via facetime.
Currently we are not planning to close the office unless the Department of Health requires us otherwise. Up to date, we have not seen any positive cases of Coronavirus in our office. As far as testing goes - we have a very limited amount of tests that we reserve for our sickest and most vulnerable patients. That situation is likely to change very quickly and we will keep you informed of any changes.
Please follow us on our Facebook page where we will be posting our most recent updates. If you have any questions do not hesitate to call us.
Moreno & Silverblatt
March 12, 2020COVID-19 UPDATES | This week our practice has functioned as usual and without inconveniences, thanks to our well established daily protocols and high standards of care. As of this moment, none of the tests we have sent have turned positive, however it is probably only a matter of time until someone in our community contracts COVID-19. As we always do, we have been following the Department of Health, American Academy of Pediatrics, and CDC recommendations.
Although we have absolutely no indication that this will be necessary, we would like to share our contingency plans with you in case of a mandatory physical closure of our facility. We will continue to schedule patients as usual. If you have a check-up on a day that we are not open, we will send you a link for an e-visit (this will be a text message at the time of your appointment). In such a case, we will do all of the counseling and education online, which takes up 80% of a normal check-up. Subsequently, we will schedule a follow-up in-person visit to do the full exam, metrics, and immunizations. If your appointment was for a sick visit, you will also receive the text message for an e-visit, and we will decide together what is the most appropriate next step.
You should always feel free to reach out to us with any doubts or questions by calling (718) 858-4924. Our thoughts are with you during these trying times.
Dr. B Maidana and Dr. K Silverblatt
2019 Novel Coronavirus
March 3, 2020A letter to our families from Dr. Silverblatt and Dr. Maidana.
Human Coronaviruses are a family of viruses that commonly cause mild to moderate illness.
Almost everyone gets infected with one of these viruses at some point in their lives and most of the time the illness lasts for a short amount of time.
The new coronavirus (2019-nCoV) was discovered in Wuhan, China and seems more contagious than the rest of the family but not necessarily more severe in healthy individuals and in particular in children.
Symptoms of Novel Coronavirus are fever, cough, shortness of breath, body aches, fatigue, sore throat, headaches, diarrhea. And, if these sound familiar it’s because this is just another viral infection. Please CALL US if anyone in your family has symptoms.
As with any other viral syndrome, you need to maintain all common-sense health and wellness practices, as well as take all regular precautions to prevent transmission of viruses.
As has always been our practice, we thoroughly clean and disinfect all surfaces before and after each patient is seen. Our staff wash their hands with soap and water throughout the day, before and after each patient encounter.
It is our policy that families must notify us if their child has any communicable disease, which we communicate to both staff and DOH accordingly. In the event of a case of COVID-19 within the community, protocol would go far beyond including a prior call for triage before determining that a visit to the office is the next best step.
Here are a few additional resources that may be helpful as this situation continues to develop:
- The DOHMH just released this letter addressing the current status and relevance to New Yorkers, along with this FAQ sheet to guide you further.
- Though published several weeks ago, this article provides helpful points for talking with school-age children, particularly given the increased media attention they are likely aware of. While it is understandable that adults may be concerned, keep in mind the importance of modeling calm conversation regarding the situation with your children.
- Amid the latest developments related to this outbreak, we believe in the importance of refraining from xenophobic rhetoric. The National Association for the Education of Young Children recently published this article warning against possible fear and misinformation specifically targeting individuals of Asian descent.
Again, the health and safety of your children and all members of our community continues to be our top priority. As this situation progresses, we are committed to both monitoring new developments as they emerge and keeping you informed in a clear and timely manner.
We are deeply grateful for your partnership in keeping our community safe, and wishing only the best of health to you and your family.
How to protect your family:
- For parents of young children, we ask that you refrain from having conversations in front of your children that may cause unnecessary worry or concern.
Please refer to our facebook page for the most updated articles.
- WASH YOUR HANDS regularly with soap and water for at least 20 secs
- Keep your kids away from others who are sick and keep them home if they are sick
- Teach the kids to cough and sneeze into their arm or elbow, not their hands
- Clean and disinfect household objects and surfaces in your home
- Avoid travel to China, Italy, South Korean, Iran.
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